Privacy Policy

Optima Medical is dedicated to safeguarding the privacy and confidentiality of your personal information. Transparency is at the core of our approach. This Privacy Policy outlines how we manage your personal data. We encourage you to read this policy carefully to gain insights into our processes for handling personal information and your rights under applicable law.

1. Scope of Application

This Privacy Policy pertains to personal information for which Optima Medical acts as a "data controller" under relevant laws. This encompasses data collected when you visit our website,

By providing personally identifiable information during your interaction with our websites, acknowledging this Privacy Policy, we assume you have provided your consent for the collection, use, and disclosure of your personally identifiable information as per the terms outlined in this Privacy Policy, unless you instruct us otherwise.

2. Our Commitment

With the exception of what is explicitly stated in this Privacy Policy, Optima Medical does not engage in the sale, rental, lease, trade, loan, transfer, or disclosure of your personally identifiable information, including email addresses, to any third party.

3. Consent

Privacy laws typically mandate obtaining consent for the collection, use, or disclosure of personally identifiable information. Your consent can be expressed or implied, depending on the circumstances. Express consent is given when you explicitly agree to a specific use of your personally identifiable information, whether orally, electronically, or in writing. Implied consent arises from the context, such as providing information voluntarily for a particular purpose. By furnishing your personally identifiable information, you are assumed to have provided consent for its collection, use, and disclosure as per this Privacy Policy, unless you indicate otherwise. Specific collections, uses, and disclosures of your personally identifiable information are detailed in this Privacy Policy, and by providing your information, we assume you consent to these uses unless you notify us otherwise. Your ability to change or withdraw consent is not absolute, and Optima Medical may continue handling your personally identifiable information as required or permitted by law even if you alter or withdraw your consent.

4. Information Collection, Use, and Sharing

Optima Medical collects personally identifiable information, including your name, date of birth, postal address, email, telephone number, and pertinent medical data, to facilitate services, process orders, and send necessary notifications.

We will use your personally identifiable information in the following circumstances, with your consent assumed by providing the information unless you instruct us otherwise:

  • To provide information about Optima Medical and our services when you request it.
  • To identify you, deliver products and services, and communicate with you.
  • To customize our products and services to match your preferences.
  • To fulfill your service requests and instructions.
  • To deliver your orders.

For purposes stated when providing your information and other activities ancillary to that purpose.

  • To analyze your information to improve our products, services, and website.
  • To conduct market analysis and strategic planning.

By providing your email address during a purchase or appointment booking and opting in, you authorize Optima Medical to contact you via email in the future for specials, new products or services, or updates to this Privacy Policy. You can unsubscribe from these emails at any time by clicking the "unsubscribe" link at the bottom of each email or text communication.

5. Security

Optima Medical has implemented safeguards to protect your information when submitted through our website, both online and offline, at our specific locations and partner locations. Sensitive information, such as credit card data, is encrypted and securely transmitted. You can verify this by looking for a closed lock icon at the bottom of your web browser or "https" at the start of the web page address.

Please note that we do not alter the data collection and usage practices of the Site when we receive a Do Not Track signal from your browser.

6. Updates

Our Privacy Policy may undergo periodic updates, and all revisions will be posted on this page. Unless otherwise indicated, the current Privacy Policy applies to all personal information we have about you. Your continued use of the Site signifies your acceptance of any changes.

7. Appointment Booking

To use the appointment booking feature on the Optima Medical website, you are required to complete a registration form. During registration, you must provide specific information, such as your name and email address. This information is used to send appointment confirmations and reminders, as well as to contact you regarding products and services in which you have expressed interest.

8. Online Orders

To process online orders, we collect information. When making an online order, you will be asked for contact information (name and shipping address) and payment information (credit card number and expiration date). This information is used for billing and order fulfillment purposes.

If you wish to refill your last order, we will use your personally identifiable information and prescription information on file to fulfill your order request.

9. Device Information and Use

We employ "cookies" on our site to enhance your access and identify repeat visitors. Cookies save time by remembering your location selection on the site. We also collect "Log files," tracking actions on the Site, including IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. "Web beacons," "tags," and "pixels" are electronic files used to record your browsing behavior on the Site.

We use this information to screen for potential risks and fraud, improve the Site's functionality, and provide you with information or advertising related to our products or services in line with your preferences, where applicable.

10. Other Collection, Use, and Disclosure

Optima Medical may monitor your use of the website to ensure its proper operation and compliance with its terms of use.

The law allows or mandates the collection, use, and disclosure of personally identifiable information without the knowledge or consent of the individual in certain circumstances. We may collect, use, and disclose your personally identifiable information without your knowledge or consent, as permitted or required by law.

11. Contact

Please allow us 30 days to respond to any request for access to your data or change and correction requests of your data. If you have questions, concerns or complaints about our privacy policy, please email This privacy policy was written in accordance with Canadian provincial and federal law.